Remote Configuration
& NOC Support Services

A service package designed to execute accurate and less time-consuming configuration requirements

With a team of onsite and offsite resources configurations can be conducted and improvised to meet integration needs and resolve interoperability challenges between legacy TDM and upcoming SIP Networks

The Package allows enterprises to execute projects that demand expertise and niche skills sets to deploy and manage hybrid set of solutions ( Voice and Data )

Unique services offered by experts in Communications and VOIP Network space, designed to meet transformational needs of an enterprise to configure a flawless and futuristic network.

Scope of Services

The Service Package includes the following services to define structured and self – learning process whilst enabling change configurations, onboarding and executing client business needs

  • Real-time Monitoring of Existing SIP Deployment setup
  • Remote monitoring and Health check of SBC solution
  • Providing weekly Health check reports and point of failures if any
  • Running configuration review and analysis of Calls being processed
  • CDR Review and analysis
  • Proactive monitoring , Analysis and reporting of any vulnerabilities in the running system
  • RCA / Assessment study for any failover / change in configuration
  • Health check status of existing Hardware Servers / Recommendations
  • Integration of existing telephony architecture and Network components.
  • Understanding SIP Trunk Provider deployment model and integration essentials
  • Ongoing Configurations Support / Change Management.
  • Knock Support to register Support Tickets and Monitor SLA’s
  • Critical system audit and failover tests
  • Alert Management system to identify system health & Vulnerabilities

Remote Configurations for SBC include

  • New SIP Trunk Configurations
  • Routing Change
  • Inclusion or Exclusion of a New SIP Provider
  • HA Configurations
  • CDR Enablement
  • CDR Analysis
  • SM/CM Version Configurations
  • HM Rule Configurations
  • IP Address Modifications
  • Extracting Running Configurations
  • Traces / Logs

Value Proposition

  • Protect enterprise communications from existing challenges , vulnerabilities , and security violations
  • Cure interoperability problems between enterprise and service provider networks
  • Getting exposed to existing challenges and threats , Improve network integrity and agility
  • Monitor key performance indicators and detect fraud in real-time

Standard Pre-Requisite

1 Understanding of existing Network Architecture
2 Review of existing Voice Infrastructure components & Integrations
3 Review of key challenges and Issues
4 Review of existing network running configurations & Settings
5 Understanding of Management objectives and Wish-list Roadmap
6 Contact Center consolidation & Unified Communications Roadmap

Get the the Standard Pre-Requisites for Session Border Controller

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CONTACT US

OReach out to us @

  • info@sipsi.com
  •   + 852 26138222
  • A, 18/F, 88 Commercial Building, 28-34 Wing Lok Street,
    Sheung Wan, Hong Kong

    香港上環永樂街28-34號18樓A室